This is a transport ticket loaded in a contactless card with similar features to those of the Public Transport Card. It is addressed to citizens registered in the municipality of Madrid who meet certain age, disability characteristics or incomes limitations. Beneficiaries can apply for the Blue Card through the Madrid City Council. The Blue Card is only valid to be used in Metro services (Zone A), EMT urban buses, Madrid Light Rail (ML1),  bus line 500 (Autobuses Prisei), and lines 601 and 602 (Transportes Alacuber).

How to acquire it

See the requirements for the Blue Card on the following link:
Application requirements and documentation

The Blue Card application must be in person and by previous appointment at Citizen Offices of Línea Madrid.

Once the request is completed, the Public Transport Blue Card will be mailed free of charge directly to home.

Any incident that may arise with the Blue Card will be solved in the Management Office, except those at EMT, Parla and Valdemoro. For avoiding unnecessary waits at the Management Offices, please make your appointment at the following link: tarjetatransportepublico.crtm.es

To use the new Blue Card, users have to charge the transport ticket in the automatic machines of the Madrid Metro stations (zone A), authorized tobacconist's shops and App Tarjeta Transporte.

For any questions, you can contact us by phone at 012 or by email tarjetatransportepublico@madrid.org.

Compatibility

• The Blue Card beneficiaries can have simultaneously a Public Transport Card. However, they can activate only one of them.
• As a holder of both cards, user can switch from one to another when desired, keeping in mind that disabling a card with an unfinished charge means to waive such charge.
• The user can go to any of the Management Office for deactivating a card and activating the other one, and request the change at no cost.
• The card activation will take 24 to 48 hours from the request.

Fares

First card: free of charge.

Charge for 30-day: EUR 6.20.

Temporary discounts from September 1 to December 31, 2022. 30-day charge: EUR 4.30.

Incidences management

Theft / Loss

In case of loss or theft, the user may request the locking of his/her card and a duplicate of it. The application can be processed by one of this two ways:

- In person, going to any of the Management Offices of the Public Transport Card with balance recovery service. It is essential that he/she comes with the ID. At the request of the interested party, the Consorcio Regional de Transportes de Madrid will block the use of the card, once the status and balance of tickets contained in the lost or stolen card have been checking. The CRTM will issue a new card with the tickets contained on the missing card within the following five days.

If the user does not have tickets or waives the ones contained at the stolen card or lost, the card will be delivered to him on the spot. 

- Online, at tarjetatransportepublico.crtm.es, clicking on the "Robo/extravío sin recuperación de saldo" button. In this case, the card will be sent without charge to the user's address.

Damage

The two-year warranty period provides the user with the right to free replacement of damaged card, as long as the defects do not arise due to its misuse.

 After the warranty period the user may request a new card. The issuance of the new card due to damage will cost EUR 6.00.