At the Consorcio Regional de Transportes de Madrid we work in order to provide you with the best public transport.

If you need any information or help, or wish to send us a complaint or suggestion, you may contact us by any of the following:

Telephone contact

012: 

• Information: Monday to Friday from 8:00 AM to 10 PM. Saturdays, Sundays and bank holidays 10 AM to 10 PM.
• Request for an appointment: Monday to Friday from 8 AM to 10 PM.

E-mail contact

For questions related to:

• Public Transport Card (Personal and Multi Card), Annual Travel Pass and Blue Card: tarjetatransportepublico@madrid.org

Service in-person

Consorcio de Transportes de Madrid: Plaza del Descubridor Diego de Ordás, nº 3, ground floor. 28003 Madrid.

• 1 Ríos Rosas 7 Alonso Cano         3 12 37 45 149

• Customer service: Monday to Friday from 8:00 AM to 8:00 PM.
• Entry Registry: Monday to Friday from 9:00 AM to 2:00 PM. By appointment only.
• Fines management: Monday to Thursday from 8:30 AM to 2:30 PM. Friday from 8:30 AM to 2:00 PM.
• Documentation Centre: Monday to Friday from 9:00 AM to 2:00 PM.