The Children Travel Card is a free card being aimed for population aged 4, 5 and 6 years. During the card validity period, which extends until the date in which children turn seven years of age, it can be used in all the Madrid Region public transport services.

Purchase

 

 

Users have two ways to request the card:

· tarjetatransportepublico.crtm.es
· Management offices (by previous appointment at 012 or on line clicking here)

In the first case, the users will receive the card by post mail to the address indicated in the application form in about 7 days. In the second case, the card shall be provided on the spot.

 

 

Documentation required

• One Recent passport size color photograph (it is not necessary when applicants are visiting the management offices).
• ID card, passport or Foreigners' Identity Number (NIE) of the holder and the person representing him.
• Family Book in case of lack of the holder's identity document.
• Application form (to be provided at the management office)

Terms of use

Users and holders of a Public Transport Card who receive it in a management office will receive the new card at the time and ready to be used.

Users who receive the card at home must activate it before the initial use in any of the transport means. This operation can be performed in the automatic machines at Metro, Light Rail (ML1, ML2 and ML3) and Cercanías Renfe (Suburban Railway) stations and tobacco shops and other licensed selling-points.

Fares

This card is free. In case of renewal for theft reasons, loss or any damage different of the causes covered by the warranty, the card will cost €6.

Incidences management

Theft / Loss

In case of loss or theft, the user may request the locking of his/her card and a duplicate of it. The application can be processed by one of this two ways:

- In person, going to any of the Management Offices of the Public Transport Card with balance recovery service. It is essential that he/she comes with the ID. At the request of the interested party, the Consorcio Regional de Transportes de Madrid will block the use of the card. The CRTM will issue a new card with the tickets contained on the missing card within the following five days.

- Online, at tarjetatransportepublico.crtm.es, clicking on the "Robo/extravío sin recuperación de saldo" button. In this case, the card will be sent to the user's address. In order to use it, you must previously activate it.

 The new issuance of the card for loss or theft will cost EUR 6.00.

Damage

The two-year warranty period provides the user with the right to free replacement of damaged card, as long as the defects do not arise due to its misuse.

 After the warranty period the user may request a new card. The issuance of the new card due to damage will cost EUR 6.00.